Frequently Asked Questions

Q: Is there any maintenance for a water heater that I can do?

A: Yes, you should test the pressure relief valve regularly and replace it if it fails to operate. At least once a year you should flush out the sediments. As long as a tank has a functioning anode, it should not rust. Therefore you should have the anode checked, by a Benjamin Franklin Plumbing® professional about once every two years.

Q: What could be the cause of my recent high water bills?

A: You may want to check to see if a toilet is leaking. Check the water level in the tank to see if water is overflowing into the overflow pipe. This is the pipe in the middle of the tank which has a small tube connected to it. In the event water is running into the overflow pipe, adjust the fill valve to stop the flow approximately one inch below the top of the overflow tube or to the water level mark stamped on the side of the tank. Periodic maintenance by a plumbing professional will ensure proper operation.

Q: How long does a water heater last?

A: It depends on the model/brand and maintenance of the water heater. A 5 year model will last anywhere from 5-7 years and a 10 year model can last up to 12 years. However, a lot depends on your water quality, and proper installation. You should check your water heater on a regular basis for any rust or corrosions around the valves and pipe connections. That will give you a good idea as to the condition of your water heater.

Q: What happens if my water heater is leaking?

A: You should call for service right away. Leaking water heaters usually indicate the tank has rusted through. There are no repairs for this problem. You most likely need a new water heater.